Discussion summaries enable service representatives to collaborate successfully with other service Reps and contacts, by enabling service Reps to simply recap an ongoing chat or maybe a transcribed voice discussion.
Even so, it is possible to personalize case varieties and take away the validation on Get in touch with and allow unrelated contacts for being connected Using the case.
Why does the Liable Get in touch with Id field demonstrate null/blank After i refresh the browser or open up the file in a fresh tab?
Communities help you talk to and reply inquiries, give opinions, and listen to from experts with abundant know-how.
The conversation summary also seems for that shut discussion from the Summary tab of your dialogue type. You can access this way for your shut discussion in Copilot Service workspace by deciding on Actions and then filtering by Discussions.
Why won't be able to I see the custom value I included to Case resolution type discipline within the case resolution dialog?
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Find Specify info to exclude so as to add email addresses and textual content that you would like Copilot to exclude when producing responses. It is possible to specify around 10 electronic mail addresses and a few disclaimers, headers, or footers throughout the e mail that you would like Copilot to disregard.
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When attending a university, students have to write case studies and present them to academics. Subjects and concepts for this kind of job can be quite distinct and also You can also find many differing kinds of this paper, Each individual suited to a selected function.
Closing a case only turns off the retains which are associated with that case. If other retains are placed on a written content site (for instance a Litigation Maintain, a retention plan, or maybe a maintain from a special eDiscovery (Conventional) case) People retains will even now be taken care of.
When an e mail concept is indexed, Every single phrase is annotated with different processing Guidelines that specify how that term really should be indexed.
How come I see a warning when I include and help you save case attributes that a toddler case have to inherit through the mum or dad case?
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